FAQ — BW Wellness

Question 1

What materials are your yoga mats made from?

Accepted Answer

Our yoga mats are crafted from natural rubber and TPE (thermoplastic elastomer), free from PVC, latex, and harmful chemicals. Each mat is designed for grip, cushioning, and long-term durability.

Question 2

Are your products suitable for beginners?

Accepted Answer

Absolutely. We carry products for every level — from beginner-friendly starter mats to professional-grade equipment for dedicated practitioners. Our in-store team is always happy to help you find the right fit.

Question 3

How do I care for my yoga mat?

Accepted Answer

Wipe your mat down after each use with a damp cloth and mild soap. Avoid soaking or machine washing. Hang to air dry away from direct sunlight. Most of our mats are also compatible with our yoga mat spray.

Question 4

Do you carry plus-size or extended-length apparel?

Accepted Answer

Yes — our apparel line is available in sizes XS through 3X. Extended-length leggings and tops are available in select styles. Check the product page for size availability or ask in-store.

Question 5

How long does shipping take?

Accepted Answer

Standard shipping takes 5–7 business days. Expedited (2–3 business days) and overnight options are also available. Orders placed after 2:00 PM EST or on weekends begin processing the next business day.

Question 6

Do you offer free shipping?

Accepted Answer

Yes — all domestic orders over $75 ship free via standard shipping. Orders under $75 ship for a flat rate of $6.95.

Question 7

Can I change or cancel my order after placing it?

Accepted Answer

We process orders quickly, but if you need to make a change, email us at bwwellness20@gmail.com as soon as possible. We'll do our best to accommodate changes before your order ships.

Question 8

Do you ship internationally?

Accepted Answer

We currently ship within the United States only. We're working on expanding our shipping reach — stay tuned.

Question 9

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition with all tags attached. Final sale items are not eligible for return.

Question 10

How do I start a return?

Accepted Answer

Email bwwellness20@gmail.com with your order number and reason for return. We'll send you a prepaid return label and walk you through the process.

Question 11

How long does a refund take?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Question 12

Can I try products before buying in-store?

Accepted Answer

Yes — that's one of the best parts of visiting us. You're welcome to feel the materials, test mat grip, and try on apparel before making a decision. Our team is on hand to guide you.

Question 13

Do you host community classes?

Accepted Answer

We do! We host regular community yoga classes in-store. Check our Visit Us page or follow us on Instagram for the current schedule.

Question 14

What are your store hours?

Accepted Answer

We're open Monday through Friday 10:00 AM – 7:00 PM, Saturday 9:00 AM – 6:00 PM, and Sunday 11:00 AM – 5:00 PM.

Questions, answered.

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